At RetailBrigade we aim to provide you with a seamless shopping experience. We understand that sometimes returns are necessary, and we’re here to assist you. Please take a moment to review our return policy:

1. Eligibility for Returns: We accept returns for items that meet the following criteria:

  • The item is in its original, unused condition.
  • The item is in its original packaging, including all tags and labels.
  • The return request is initiated within 7 days of receiving the order.

2. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at support@retaibrigade.com or customer support number. We will guide you through the return process and arrange for a replacement or refund, as applicable.

3. Incorrect Items: If you receive an incorrect item, please notify us within 7 days of receiving your order. We will provide instructions for returning the item, and we will send you the correct product or issue a refund, based on your preference.

4. Return Process: To initiate a return, please follow these steps:

  • Contact our customer support team at support@retailbrigade.com] to inform us of your return.
  • Provide your order number, reason for return, and any relevant details.
  • Our team will guide you through the return process and provide a return authorization if required.

5. Return Shipping:

  • If the return is due to an error on our part (e.g., damaged, defective, or incorrect item), we will cover the return shipping costs.
  • If the return is for any other reason, you will be responsible for return shipping costs.
  • For cosmetics / consumeable items due to covid 19 no return is applicable if opend / used.

6. Refund/Exchange Options: Upon receiving the returned item and inspecting its condition, we will process your return as follows:

  • For returns due to damage, defect, or incorrect item: We will offer a full refund to your original payment method or provide a replacement, based on your preference.
  • For returns due to other reasons: We will offer a refund minus any applicable restocking 15% fees, or you can opt for store credit.
  • Exchanges for the same item or a different product of equal value can be arranged, subject to availability.

Cancellation/return policy for cosmetics / consumables

7. Refund Processing Time: Refunds will be processed within 30 business days from the date we receive the returned item. The timing of the refund posting to your account may vary based on your financial institution.

8. Contact Us: If you have any questions or concerns about our  return policy, please don’t hesitate to contact our customer support team at support@retailbrigade.com

Please note that our return policy is subject to change without notice. The version of the policy in place at the time of your purchase will apply.